Frequently Asked Questions
Everything you need to know about your UNIQSO experience.
Are your colored contact lenses safe to wear?
Yes, all our lenses are FDA-approved and KFDA-certified. We source only from reputable Korean manufacturers to ensure the highest quality and safety standards for your eyes.
How long does shipping take for international orders?
Standard shipping typically takes 10-20 business days, while express shipping via DHL or FedEx takes 3-7 business days depending on your location.
Do I need a prescription to purchase contact lenses?
While we offer plano (0.00) lenses for cosmetic use, we strongly recommend consulting an eye care professional before use. For prescription lenses, please ensure you select the correct power during checkout.
What is your return and exchange policy?
We accept returns for defective items or incorrect orders within 7 days of receipt. Due to hygiene reasons, we cannot accept returns for lenses if the blister packaging or vials have been opened.
How do I care for my new contact lenses?
Always wash your hands before handling lenses. Store them in a clean lens case with fresh multi-purpose solution, and never use tap water to rinse your lenses or the case.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various localized payment options to ensure a secure checkout process.